Privacy Policy
Welcome to WildTours. Transparent guidelines for responsible wildlife safaris, booking protections, and guest privacy across Assam's protected sanctuaries.
Privacy Policy
WildTours respects your privacy and is committed to handling personal information responsibly, securely, and in accordance with applicable laws.
1 Introduction
WildTours respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how it may be used or shared, how it is protected and what choices or rights may be available to you under applicable law.
This policy applies to visitors of the WildTours website, customers making enquiries or bookings, newsletter subscribers and individuals who communicate with us through our official channels.
2 Information We May Collect
Depending on how you interact with WildTours, we may collect the following categories of information:
2.1. Personal and Contact Information
- Full name.
- Email address.
- Telephone or mobile number.
- Billing details and other information necessary to manage a booking.
- Communication preferences.
2.2. Booking and Travel Information
- Destination, travel dates and package selected.
- Number of travellers and relevant guest details.
- Accommodation, transport and activity preferences.
- Identification or permit details where required for a booking or by an authorised provider.
- Special requests, including dietary or accessibility requirements that you choose to share.
2.3. Payment Information
We may receive payment status, transaction references, payment amounts and other information needed to reconcile payments and process refunds. Payments may be processed through third-party payment services or financial institutions. Where payment information is handled directly by those providers, their privacy policies and security practices may also apply.
2.4. Technical and Usage Information
When you visit our website, certain technical information may be collected, depending on the website's configuration, including:
- IP address and browser type.
- Device and operating system information.
- Pages visited, referring pages and interaction data.
- Approximate location derived from technical information.
- Cookie identifiers and similar online technologies, where enabled.
2.5. Communications
We may retain enquiries, booking correspondence, feedback, complaints and other communications that you send to us. Please avoid sending unnecessary sensitive personal information through ordinary email or public communication channels.
3 How We Use Your Information
WildTours may use personal information for the following purposes:
4 Legal Basis and Consent
Where required by applicable law, WildTours will obtain consent before collecting or processing personal information for purposes that require consent.
Depending on the circumstances and applicable law, processing may also be necessary to fulfil a booking or contract, comply with a legal obligation, respond to a request or pursue another lawful purpose.
Where processing relies on consent, you may withdraw that consent through the applicable contact or preference mechanism. Withdrawal will not affect processing already lawfully carried out before withdrawal, and certain information may still need to be retained where legally permitted or required.
5 Sharing of Information
We may share relevant information with the following categories of recipients when reasonably necessary and lawful:
- 5.1. Travel and Service Providers: Hotels, resorts, transport operators, safari providers, guides and other parties involved in delivering your booking.
- 5.2. Payment and Financial Providers: Banks, payment gateways and financial institutions to complete transactions and issue refunds.
- 5.3. Technology and Website Providers: Secure hosting platforms, analytics providers and email communication channels.
- 5.4. Legal and Regulatory Authorities: Information may be disclosed where required by law, lawful government requests or court orders.
- 5.5. Business Transfers: If WildTours undergoes a merger or restructuring, subject to appropriate safeguards.
6 Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential functions, remember preferences, understand website usage or support marketing activities, depending on the tools enabled.
You may manage cookies through your browser settings. Disabling certain essential cookies may affect website functionality.
7 Data Retention
WildTours will retain personal information only for as long as reasonably necessary for the purposes described in this policy, including booking management, customer support, financial recordkeeping, legal compliance and dispute resolution. When information is no longer required, we will take reasonable steps to delete it, anonymise it or otherwise dispose of it securely.
8 Data Security
WildTours will take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. These measures include access controls, encrypted transmission, restricted access and appropriate safeguards with service providers.
However, no website or electronic transmission can be guaranteed to be completely secure. Guests should use trusted devices and avoid sharing payment credentials through insecure channels.
9 Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data WildTours processes about you.
- Request access to relevant personal information.
- Request correction or updating of inaccurate or incomplete information.
- Request erasure of personal information where legally available.
- Withdraw consent where processing is based on consent.
- Raise concerns or submit a privacy-related complaint.
To exercise a privacy right, contact WildTours using the details below. We may request reasonable verification of your identity before acting on a request.
10 Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive promotional communications, WildTours may send travel updates, wildlife stories, destination information, special offers and relevant announcements. You may unsubscribe at any time using the link in the email or contacting us.
11 Third-Party Websites and Services
Our website may contain links to third-party websites or services. WildTours does not control the privacy practices of independent third parties, and we encourage you to review their respective policies.
12 Children's Privacy
WildTours does not knowingly collect children's personal information for independent marketing purposes. Where a booking involves children, parents or lawful guardians provide the information necessary for travel arrangements and permits.
13 International Data Transfers
Where personal information is transferred across borders to deliver international payments or cloud services, WildTours takes steps required by applicable law to ensure appropriate safeguards are applied.
14 Changes to This Privacy Policy
WildTours may update this Privacy Policy from time to time. The updated policy will be published on this page with a revised date.
15 Contact and Privacy Requests
For privacy questions, requests to access or correct personal information, consent withdrawal or complaints, please contact:
WildTours — Privacy Enquiries
Email: info@wildtours.in
Phone: +91 8723018115
Address: Jorhat, Assam, India - 781001
By using the WildTours website or making a booking, you acknowledge that you have had the opportunity to review these Terms & Conditions and this Privacy Policy.
WildTours — Explore. Preserve. Belong.