Terms & Conditions

2 Booking Confirmation and Payment

• 2.3 Payments may be made through UPI, bank transfer or other payment methods authorised and communicated by WildTours.
• 2.4 Guests are responsible for ensuring that the payment details provided are accurate and that payments are completed within the specified deadlines.
• 2.5 If the balance payment is not received by the applicable deadline, WildTours reserves the right to cancel the booking. Refund eligibility, if any, will be determined in accordance with the cancellation policy below.
• 2.6 Any additional charges, exclusions, taxes or service fees applicable to a package will be communicated to the guest before confirmation, where applicable.

3 Cancellation and Refund Policy

Guests who wish to cancel a confirmed booking must notify WildTours in writing through the official contact channels. Refunds will be calculated according to the following schedule:

• 3.1 The cancellation period will be calculated based on the scheduled arrival date and the date WildTours receives the written cancellation request.
• 3.2 Any non-refundable charges imposed by third-party providers, where applicable, may be deducted from the refund if disclosed or otherwise lawfully chargeable.
• 3.3 Refunds will ordinarily be processed within 7–10 working days after cancellation and refund eligibility have been confirmed. Actual crediting time may depend on the payment provider or banking institution.
• 3.4 If WildTours cancels a tour due to unforeseen circumstances, such as natural calamities, park closures, government restrictions or operational reasons, guests will be offered either a full refund of the amount paid for the affected booking or a credit note for a future tour, as applicable and agreed with the guest.
• 3.5 Any credit note will be subject to the validity period and redemption conditions communicated when it is issued.
• 3.6 Refunds will be returned through the original payment method wherever reasonably possible. An alternative method may be used when necessary and mutually agreed upon.

4 Booking Modifications

• 4.1 Requests to change travel dates, itineraries, guest details, accommodation or other booking arrangements must be submitted in writing.
• 4.2 All modifications are subject to availability, provider approval and any applicable additional charges.
• 4.3 A requested modification may be treated as a cancellation and new booking if the original arrangements cannot be amended.
• 4.4 WildTours may modify routes, schedules, accommodation arrangements or activities when reasonably necessary because of weather, safety concerns, park restrictions, government instructions or operational circumstances.
• 4.5 Where practicable, guests will be informed of material changes and offered reasonable alternatives when available.

5 Guest Responsibilities

Guests agree to:

Safety & Compliance Notice: Guests agree to pay for damage to property, vehicles or equipment caused by their negligent, reckless or wilful actions, subject to applicable law. WildTours may refuse or discontinue participation in an activity where a guest's conduct creates a material safety risk or violates applicable rules. Any resulting refund will be determined by the circumstances, the applicable cancellation terms and the law.

6 Wildlife Sightings and Natural Conditions

7 Health, Safety and Travel Insurance

• 7.1 Guests should inform WildTours in advance of relevant medical conditions, mobility limitations, allergies or dietary requirements that may affect their participation or arrangements.
• 7.2 Guests are responsible for carrying necessary personal medication and obtaining appropriate medical advice before participating in outdoor activities where required.
• 7.3 Safaris, treks, boat trips and other outdoor activities may involve inherent risks associated with wildlife, terrain, weather and transportation.
• 7.4 Guests must follow all reasonable safety instructions and use required safety equipment.
• 7.5 Guests are strongly advised to obtain comprehensive travel insurance covering medical expenses, accidents, cancellations, interruptions and other relevant risks.
• 7.6 Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

8 Force Majeure

WildTours will not be responsible for delays, cancellations or interruptions caused by circumstances beyond its reasonable control, including:

• Natural disasters, floods, landslides or extreme weather.
• Political unrest, strikes, civil disturbances or security incidents.
• Epidemics, pandemics or public health emergencies.
• Government restrictions, court orders or regulatory changes.
• National park closures, wildlife-related restrictions or other official safety directions.
• Major transport disruptions or failures of essential services.

WildTours will make reasonable efforts to communicate material disruptions and explore alternative arrangements where practicable. Refunds or credits, where applicable, will be handled in accordance with the circumstances, the booking terms and applicable law.

9 Third-Party Services and Liability

• 9.1 Certain services may be delivered by independent third parties, including hotels, resorts, transport providers, safari operators and authorised guides.
• 9.2 The terms, availability and operational decisions of these providers may affect the delivery of a package.
• 9.3 WildTours will make reasonable efforts to coordinate booked services and assist guests in resolving service-related concerns.
• 9.4 WildTours will not be liable for independent third-party acts or omissions to the extent permitted by applicable law and where WildTours is not otherwise legally responsible.
• 9.5 To the extent permitted by applicable law, WildTours' aggregate liability arising from a specific booking will not exceed the total amount paid to WildTours for that booking.
• 9.6 Nothing in this section excludes liability for fraud, wilful misconduct, negligence or any other liability that cannot lawfully be excluded or limited.

10 Intellectual Property

All website content and official WildTours materials, including logos, branding, photographs, videos, written descriptions, graphics and designs, are owned by WildTours or used under appropriate permission or licence.

No content may be reproduced, republished, commercially exploited or distributed without prior authorisation, except where permitted by applicable law.

11 Website Use and Accuracy

• 11.1 Guests agree not to misuse the website, interfere with its operation or attempt unauthorised access to its systems or data.
• 11.2 WildTours endeavours to keep package descriptions, prices, photographs and travel information accurate. However, occasional errors, omissions or changes may occur.
• 11.3 Photographs are illustrative unless expressly stated otherwise. Actual accommodation, landscapes, wildlife sightings and other experiences may vary.
• 11.4 WildTours reserves the right to correct errors and update website content. Material changes affecting a confirmed booking will be handled in accordance with the applicable booking terms and law.

12 Complaints and Dispute Resolution

Guests are encouraged to contact WildTours promptly if they experience an issue before, during or after a trip. WildTours will make reasonable efforts to review and resolve complaints in good faith.

These Terms & Conditions are governed by the laws of India. Disputes will be subject to the jurisdiction of the competent courts in Jorhat, Assam, subject to applicable law.

13 Changes to These Terms

WildTours may update these Terms & Conditions from time to time. The revised version will be published on the website with an updated revision date. The terms applicable to a confirmed booking will be determined by the booking agreement and applicable law. Updates will not override existing contractual rights where prohibited by law.

14 Contact Information

For booking enquiries, cancellations, refunds or questions about these Terms & Conditions, please contact: